Return & Refund Policy

 

At Rangeet, our top priority is ensuring our customers are completely satisfied with their purchase. To help maintain trust and clarity, please familiarize yourself with our return policy outlined below:

  1. Eligibility for Returns:
    We accept returns exclusively for products that are damaged or received incorrectly/wrong products. To be eligible for a return, your item must be unused and in the same condition that you received it. All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant, or detergent.

  2. Return Window:
    All eligible returns must be initiated within 48 hours from the date of receipt. Unfortunately after this period, we cannot offer you a refund or exchange.

  3. Proof of Purchase:
    To process your return, we require a receipt or proof of purchase. To be eligible for a return / exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include all labelling it has been shipped with. Additionally, you must provide time stamp pictures of the product taken at the time of opening of the product when it is received. This ensures the product's condition upon arrival and helps us maintain transparency.

  4. Initiating a Return:
    1. Please email us at returns@shoprangeet.com with the subject line Return Request - [Your Order Number] Please initiate the request from the registered email id, within 48 hours of receiving the product.
    2. In the email, include your order number, a brief description of the issue, and attach the time stamped pictures.
    3. Our customer service team will review your request and respond within 48 hours with the next steps.
    4. The customer is responsible for sending the product back to our address. Post Box Address
    5. The customer, will be liable for all return shipping costs/customs charges which may be incurred in the return of the package back to us.
    6. Do NOT return any item(s) without prior confirmation from a member of our team. If your return has not been approved by a team member, we reserve all rights to deny your return and your package will be returned back to you at your own cost.
    7. A refund will only be issued once we receive your item for return. We are not liable for packages lost in transit or undelivered by your chosen return carrier.

  5. Refunds:
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and it will be refunded to you in mode of store credit. 
    1. We will issue a refund back in the form of store credit that can be used for future purchases on our website (after deducting shipping and payment processing charges). 
    2. Payment processing fee are 5% of the order value (with a minimum fee of $5 USD). These are deducted from the refund as payment processing fee.

  6. Non Eligibility for Return or Exchange:
    1. Any product that exhibits physical damage to the product or is not in the original condition.
    2. If the product is customized for you (e.g. - lehenga with custom stitching or sarees with fall & edging, stitched blouses, etc)
    3. If the Return or Exchange is requested after 48 hours of receiving the shipment. 
    4. Products that are made to order or (labelled as pre-order) are not eligible for return / exchange either. This is because these products are uniquely produced on-demand.  
    5. 100% Pure Silk Sarees are not eligible for return. These are unique handwoven pieces that are produced on demand.  
    6. Accessories are not eligible for Return.
    7. Orders placed using store credit (either part or in full) are not eligible for return or exchange.
    8. Orders placed using store credit (either part of in full) are not eligible for any discounts. 
    9. Sale items are not eligible for returns.
    10. Ethnic wear is not eligible for return which is ready made or custom size they are only available for exchange only if you got the wrong or damage product if eligible.

  7. Cancellation Policy:
    Orders once placed cannot be cancelled and modified for any reason. If you need help after you have placed the order, please contact us at msg.rangeet@outlook.com and we will do our best to help you out.